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 G4S Cash Services (UK) Ltd 

Bespoke Skills for Employers 

G4S logo"The G4S management programme was developed around a series of themed residential events to focus on the key aspects of management underpinning the corporate strategy. This enabled managers from both the operational and support areas of the business to analyse and discuss issues and opportunities impacting the organisation.  

The framework of the course allowed for an exploration of management theory whilst considering practical application. By developing a close working relationship with both the training and development department and operational managers we were ideally placed to translate the unique nature of the G4S business into a nationally recognised qualification". 

Martin Bate
Management Development Consultant
Charterhouse Training

Return on Investment (ROI)

  • All nine training projects targeted a specific area of management responsibility directly related to company strategy, and as such needed to have true ROI, whether tangible or intangible.
  • Improved procedural effectiveness for managing customer requirements has resulted in savings of £11,600.
  • Operational effectiveness through continuous improvement is estimated to attract savings of £4.2 million.
  • Staff absenteeism as indicated by sickness levels has dropped from 6% to 2.1% in one location.

Caroline Wilkinson, Head of Training and Development, G4S Cash Services (UK) Ltd:  "We have the desire to develop and retain the best people. They give us our competitive advantage. By improving their capabilities and performance our performance will increase. There is a continuous business need for training to achieve return on investment".

G4S image
G4S Cash Services (UK) Ltd

Example of accredited HE level bespoke training in management development at Charterhouse Training.

The Company and its Cash Service Operations

  • G4S is the world's leading provider of security solutions. 
  • The company employs 585,000 staff in 110 countries. 
  • G4S Cash Services employs 7,400 staff in the UK alone, with 51 cash and coin centres around the UK.
  • The G4S company strategy is driven by six values: 1. Best People 2. Integrity 3. Customer Focus 4. Collaboration and Team work 5. Expertise  6. Performance.
  • G4S is the largest employer quoted on the London Stock Exchange and places a particularly high value on staff attending training that is relevant to company growth and success as well as individual development.

Training Requirements and Challenges 

  • The course had to be flexible, tailored to individual requirements as well as responding to the strategic needs of the company.
  • G4S chose to train a group of their middle managers in nine specific areas which are of key strategic importance to Cash Services.
  • The training course had to offer transferable skills and lead to accreditation by the Chartered Management Institute (CMI).
  • The CMI training had to have a direct impact on return in investment through showing relevant tangible (financial) and intangible (people transferable skills and new capabilities) results.

The Solution and Associated Benefits for the Employer

  • The expertise offered by Charterhouse Training has enabled G4S to improve the work environment through improved performance, enhanced general management and project management skills, and improved self confidence. 
  • The experience, knowledge and commitment of the mentors and trainers were just a few contributing factors why G4S chose Charterhouse as their main training supplier. 
  • Their relationship with the Accreditation body CMI was a further contributing factor to their selection.  It has been our experience that the Charterhouse trainers are fully committed to understanding their client's processes and needs.

If you are interested in finding out more about how Charterhouse Training can help your business please contact one of our Business Managers on 024 7679 1700.